Is your cart, payment, or a module not working? Did a problem appear after an update, has your store become slow, or do you need to connect PrestaShop to another system? I can help find out what is happening and suggest the next step.

I’m Jaroslav Nálezný, a certified PrestaShop Expert. I have worked with PrestaShop every day for more than 14 years. We can start with one specific problem or discuss longer-term technical support.

Tell me what you need help with
Call me on +420 608 96 10 54.

What I can help you with in PrestaShop

Every store and every technical issue is different. I first try to find the cause, then recommend an appropriate fix.

• An error or store outage: an order, module, back office, or part of the store stopped working after an update. See PrestaShop troubleshooting and repairs.
• A slow store: finding performance issues in the store, its modules, theme, or settings. See PrestaShop speed optimization.
• A custom module or feature: adapting an existing feature, developing a module, or connecting another system. See module development and PrestaShop integrations.
• An older version or a hosting change: planning an upgrade or store migration. See PrestaShop upgrades and PrestaShop migrations.
• Ongoing care: fixes, changes, and other requests based on what your store needs. See PrestaShop technical support.

How we get started

1. Send me your store address and a short description. Tell me what is not working, when the problem started, and whether an update or another change came before it.
2. I’ll look at the situation and recommend a next step. If you know your PrestaShop version or have an error message or screenshot, include it. It will help me understand the situation sooner.
3. We’ll agree on the scope of the work. Based on your request, I can estimate the work or prepare a price quote.

You do not need to know the technical cause in advance. Just describe what is happening from your point of view as a store owner or customer.

One-off or ongoing help

Sometimes you need one specific error fixed. At other times, you want a developer who knows your store and can take care of repairs, updates, and further development over time.

We can tailor the cooperation to what your PrestaShop needs. If the problem is currently preventing orders, please mention that in your first message.

Why work with me

I work with PrestaShop every day and have done so for more than 14 years, and I have nearly 20 years of software development experience. I am a certified PrestaShop Expert and have worked with different generations of the system, from older versions through PrestaShop 9.

When a store stops working, the error message alone may not reveal the real cause. I therefore try to find what triggered the problem and suggest a solution that fits the way you use your store.

Frequently asked questions about PrestaShop help

Can you help with a store you did not build?

Yes. Send me its address and describe what you need help with. I’ll first review the current state of the store and the PrestaShop version it uses.

Do I have to sign up for regular support?

No. We can start with a one-off request. Ongoing technical support can be arranged based on what your store needs.

What should I include in my first message?

Send the store address, a short description of the issue, and when it appeared. If you know the PrestaShop version or have an error message, include that too.

How can I find out the price?

The price depends on the cause and scope of the work. Once I understand your request, I can estimate the work or prepare a price quote.

How quickly can the problem be fixed?

That depends on the cause and scope. If the problem prevents customers from placing orders, mention that in your first message. Once I understand the situation, I’ll tell you what the next sensible step is.

Need help with PrestaShop?

Send me your store address and tell me what you need help with. I’ll suggest a next step based on your specific problem.

Write to Jaroslav Nálezný
+420 608 96 10 54